Politique d’expédition

SHIPPING POLICY

Effective Date: 13 June 2026

At Soul Sparks Jewelry, we are committed to delivering your order safely, securely, and as efficiently as possible. Each order is handled with care, whether it is an in-stock piece or a custom-made design created especially for you.

Please read this Shipping Policy carefully before placing an order. By purchasing from Soul Sparks Jewelry, you acknowledge and agree to the terms set out below.

SHIPPING OVERVIEW

In-Stock Items

  • Processing: 1–2 business days
  • UAE Delivery: 1–3 business days after dispatch
  • International Delivery: 3–10 business days after dispatch

Custom & Made-to-Order Items

  • Production: Approximately 4–5 weeks
  • UAE Delivery: 1–3 business days after dispatch
  • International Delivery: 3–10 business days after dispatch

Order Cut-Off Time

Orders placed before 12:00 PM Gulf Standard Time (GST) on a business day are generally processed the same day. Orders placed after this time are generally processed on the next business day.

Free Shipping

  • UAE Orders over AED 1,000
  • International Orders over USD 400

1. ORDER PROCESSING

In-Stock Items

In-stock items are generally processed and dispatched within one to two (1-2) business days after payment has been successfully received, verified, and cleared.

Custom, Personalized, and Made-to-Order Items

Custom-designed, CAD-designed, personalized, engraved, special-order, and made-to-order pieces generally require approximately four to five (4-5) weeks for production before shipment.

Production timelines may vary depending on:

  • Design complexity;

  • Material availability;

  • Stone sourcing;

  • Customization requirements;

  • Production capacity;

  • Quality control procedures; and

  • Any special customer requests.

Production times are estimates only. Additional production time does not automatically entitle customers to cancel an order, refuse delivery, or receive a refund.

We will endeavor to keep customers informed of significant production delays whenever reasonably possible.

2. PAYMENT VERIFICATION AND CLEARANCE

Orders are processed only after payment has been successfully authorized, received, and verified.

Payment verification and clearance may take approximately twenty-four to forty-eight (24-48) hours depending on:

  • Payment provider procedures;

  • Banking clearance times;

  • Fraud-prevention reviews;

  • International payment checks; and

  • Transaction verification requirements.

Order processing and shipping timelines begin only once payment has been successfully cleared.

3. BUSINESS DAYS

Soul Sparks Jewelry processes and dispatches orders during normal business days only.

Business days are Monday through Friday, excluding weekends and public holidays in the United Arab Emirates.

Orders are not processed or dispatched on UAE public holidays, weekends, or days where courier operations are unavailable.

4. ORDER CUT-OFF TIME

Orders placed before 12:00 PM Gulf Standard Time (GST) on a business day are generally processed on the same business day, subject to payment verification, product availability, and operational capacity.

Orders placed after 12:00 PM GST, on weekends, or on UAE public holidays will generally be processed on the next business day.

The order cut-off time applies to order processing only and does not guarantee same-day dispatch or delivery.

5. ORDER CHANGES AND CANCELLATIONS

Please review your order carefully before completing your purchase.

Orders may be modified or canceled only if production, customization, manufacturing, or fulfillment has not yet commenced.

Once production, customization, manufacturing, packing, or fulfillment has started:

  • Orders cannot be canceled;

  • Orders cannot be modified;

  • Sizes, colors, engravings, or customizations cannot be changed;

  • Shipping details may not be amendable; and

  • Deposits, where applicable, remain non-refundable.

This does not affect any mandatory consumer rights available under applicable law.

6. SHIPPING METHODS AND COURIER PARTNERS

Soul Sparks Jewelry ships through trusted courier partners, including FedEx, Aramex, and/or other authorized shipping providers selected at our discretion.

We reserve the right to choose the most suitable courier based on:

  • Delivery destination;

  • Shipping method availability;

  • Order value;

  • Package size and weight;

  • Security considerations;

  • Customs requirements; and

  • Operational efficiency.

Courier selection may vary from order to order.

7. ESTIMATED DELIVERY TIMES AFTER DISPATCH

Delivery estimates begin from the date your order is dispatched, not from the date your order is placed.

United Arab Emirates

Estimated delivery time after dispatch:

  • Dubai: one to two (1-2) business days;

  • Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain: one to three (1-3) business days.

GCC Countries

Estimated delivery time after dispatch:

  • Saudi Arabia, Bahrain, Kuwait, Oman, and Qatar: two to five (2-5) business days.

International Destinations

Estimated delivery time after dispatch:

  • Europe and United Kingdom: three to seven (3-7) business days;

  • United States and Canada: three to eight (3-8) business days;

  • Asia-Pacific: four to ten (4-10) business days;

  • Other international destinations: five to twelve (5-12) business days.

These delivery timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, courier availability, customs procedures, public holidays, weather conditions, remote-area delivery requirements, and other circumstances beyond our control.

8. TIME-SENSITIVE ORDERS

Customers purchasing jewelry for birthdays, anniversaries, engagements, weddings, holidays, gifts, or other special occasions are encouraged to order sufficiently in advance.

Soul Sparks Jewelry shall not be liable for any loss, disappointment, inconvenience, or claim arising from delayed delivery for a specific event or occasion.

Delivery estimates are provided for guidance only and should not be relied upon as guaranteed delivery dates.

9. SHIPPING CHARGES

Shipping charges are calculated at checkout based on factors including:

  • Delivery destination;

  • Package weight;

  • Package dimensions;

  • Courier service selected;

  • Applicable carrier charges; and

  • Any promotional shipping offers available at the time of purchase.

We currently offer complimentary standard shipping on:

  • Domestic UAE orders exceeding AED 1,000; and

  • International orders exceeding USD 400.

Soul Sparks Jewelry reserves the right to amend, suspend, or withdraw free shipping promotions, thresholds, or delivery offers at any time.

10. VOLUMETRIC WEIGHT

Shipping charges may be calculated based on either the actual weight or the volumetric weight of the package, whichever is greater.

Volumetric weight may be calculated using the courier's applicable formula, commonly:

Length × Width × Height ÷ 5000

Soul Sparks Jewelry reserves the right to apply courier-calculated shipping charges where volumetric weight exceeds actual package weight.

11. FUEL SURCHARGES AND CARRIER FEES

Shipping charges may include carrier-imposed fees, including but not limited to:

  • Fuel surcharges;

  • Emergency surcharges;

  • Remote-area surcharges;

  • Extended-area surcharges;

  • Peak-season surcharges;

  • Security surcharges;

  • Special handling charges;

  • Return shipment charges; and

  • Other courier-imposed fees.

Such charges may vary from time to time and are outside the control of Soul Sparks Jewelry.

Where applicable, such charges may be included at checkout or charged separately where they arise after dispatch due to destination-specific requirements.

12. REMOTE OR EXTENDED DELIVERY AREAS

Deliveries to remote, rural, restricted, military, or extended service areas may require additional delivery time and may incur additional carrier charges.

Customers will be notified where reasonably possible if an additional charge or special delivery arrangement is required.

Failure to pay any required additional carrier charge may result in delay, cancellation, return, or non-delivery of the shipment.

13. TRACKING INFORMATION

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive the shipment.

If the courier requires additional information, delivery scheduling, customs documentation, or payment of duties or taxes, the customer is responsible for responding promptly.

Failure to cooperate with the courier or customs authority may result in delay, return, abandonment, or disposal of the shipment.

14. CUSTOMS DUTIES, TAXES, AND IMPORT FEES

International orders may be subject to destination-country charges, including:

  • Customs duties;

  • Import taxes;

  • Value Added Tax (VAT);

  • Brokerage fees;

  • Clearance fees;

  • Government charges; and

  • Other import-related costs.

Unless expressly stated otherwise, product prices and shipping charges do not include customs duties, import taxes, VAT, brokerage fees, or other destination-country charges.

Customers are solely responsible for paying all applicable duties, taxes, import fees, and related charges imposed by the destination country.

Such amounts are non-refundable.

15. CUSTOMS INSPECTIONS AND IMPORT RESTRICTIONS

International shipments may be opened, inspected, delayed, held, or rejected by customs authorities in the destination country.

Soul Sparks Jewelry has no control over customs inspections, clearance procedures, destination-country laws, import restrictions, or government decisions.

Customers are responsible for ensuring that the products purchased may legally be imported into their destination country.

Soul Sparks Jewelry shall not be liable for shipments delayed, refused, seized, confiscated, abandoned, destroyed, or returned due to customs procedures, local laws, import restrictions, or regulatory requirements.

16. REFUSED SHIPMENTS

If a customer:

  • Refuses delivery;

  • Refuses to pay customs duties, taxes, or import charges;

  • Fails to provide required customs information;

  • Fails to cooperate with the courier or customs authority; or

  • Fails to receive or collect the shipment within the carrier's required timeframe,

the shipment may be returned, abandoned, confiscated, destroyed, or disposed of by the courier or local authorities.

In such circumstances:

  • Original shipping charges are non-refundable;

  • Customs duties, taxes, and import fees are non-refundable;

  • Return shipping charges may be deducted from any approved refund;

  • Administrative or handling fees may be deducted from any approved refund; and

  • Soul Sparks Jewelry shall not be responsible for products abandoned, confiscated, destroyed, or disposed of by customs authorities or shipping carriers.

Refusal to pay customs duties, taxes, or import fees does not entitle the customer to a refund.

17. ADDRESS ACCURACY

Customers are solely responsible for providing complete and accurate shipping information at checkout.

Please carefully review your:

  • Full name;

  • Phone number;

  • Email address;

  • Street address;

  • Building or villa number;

  • Apartment or unit number;

  • City;

  • State, emirate, province, or region;

  • Postal code; and

  • Country.

Soul Sparks Jewelry shall not be responsible for delays, failed deliveries, additional charges, returned shipments, or lost packages resulting from inaccurate, incomplete, outdated, or incorrect shipping information provided by the customer.

Additional shipping charges resulting from incorrect address information may be payable by the customer.

18. DELIVERY CONFIRMATION AND SIGNATURE REQUIREMENT

Soul Sparks Jewelry reserves the right to require signature confirmation, adult signature confirmation, photographic delivery confirmation, or other carrier delivery confirmation methods for certain orders based on:

  • Order value;

  • Delivery destination;

  • Fraud-prevention considerations;

  • Courier requirements; or

  • Security considerations.

Once delivery has been confirmed by the courier to the shipping address provided at checkout, the order shall be deemed delivered.

Packages marked as delivered by the courier may require additional investigation before any replacement, refund, or other remedy is considered.

19. RISK OF LOSS

Risk of loss and title to products pass to the customer upon delivery to the shipping address provided at checkout or as otherwise evidenced by the courier's delivery confirmation.

Soul Sparks Jewelry is not responsible for loss, theft, or damage occurring after the courier confirms delivery.

Customers are encouraged to provide a secure delivery address where the shipment can be safely received.

20. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

If your shipment is significantly delayed or appears to be lost in transit, please contact us at:

Email: Support@soulsparksjewelry.com

Please include:

  • Your full name;

  • Your order number;

  • Tracking number, if available; and

  • A brief description of the issue.

If a shipment is confirmed lost in transit by the shipping carrier, Soul Sparks Jewelry may, at its discretion:

  • Issue a replacement; or

  • Issue a refund.

If the shipment is marked as delivered by the carrier, Soul Sparks Jewelry reserves the right to investigate the matter with the courier before providing any remedy.

21. PARTIAL SHIPMENTS

Soul Sparks Jewelry reserves the right to ship items in multiple parcels or partial shipments where operationally necessary.

This may occur where:

  • Items have different production timelines;

  • Items are fulfilled from different locations;

  • Courier requirements apply; or

  • Partial dispatch is more efficient or secure.

Where applicable, customers will receive tracking information for each shipment.

22. DAMAGED PACKAGES UPON DELIVERY

If your package appears damaged upon delivery, please photograph the package before opening it and contact us promptly.

Any claim relating to shipping damage must be submitted within seven (7) calendar days of delivery.

Please include:

  • Order number;

  • Photographs of the outer packaging;

  • Photographs of the inner packaging;

  • Photographs or videos of the damaged item; and

  • A clear description of the issue.

Claims submitted after this period may not be eligible for review.

23. SHIPPING DELAYS OUTSIDE OUR CONTROL

Soul Sparks Jewelry shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections or import procedures;

  • Carrier delays;

  • Transportation disruptions;

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Government actions;

  • Labor disputes;

  • Pandemics;

  • Cyber incidents;

  • Remote-area delivery restrictions;

  • Incorrect or incomplete shipping information provided by the customer; or

  • Any other event beyond our reasonable control.

Delivery delays alone do not automatically entitle customers to cancel an order, refuse delivery, receive compensation, or obtain a refund.

24. FORCE MAJEURE

Soul Sparks Jewelry shall not be liable for any delay, failure, or interruption in shipping or delivery resulting from events beyond our reasonable control, including:

  • Natural disasters;

  • Severe weather conditions;

  • Customs delays;

  • Government actions;

  • Transportation disruptions;

  • Carrier interruptions;

  • Pandemics;

  • Labor disputes;

  • Cyber incidents;

  • Acts of war;

  • Acts of terrorism;

  • Civil unrest; or

  • Any other event outside our reasonable control.

25. RELATIONSHIP WITH REFUND, RETURNS & WARRANTY POLICY

Shipping-related claims, refunds, exchanges, and replacements are subject to this Shipping Policy and our Refund, Returns & Warranty Policy.

Where an item arrives damaged, defective, incorrect, or is confirmed lost in transit, customers must follow the claim process set out in our Refund, Returns & Warranty Policy.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable law.

26. GOVERNING LAW

This Shipping Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by mandatory consumer protection laws.

CONTACT US

Soul Sparks Jewelry L.L.C-FZ
Dubai, United Arab Emirates

Email: Support@soulsparksjewelry.com
Website: www.soulsparks.store

At Soul Sparks Jewelry, we are committed to delivering your order with the same care, attention, and trust that goes into every piece we create.